Frequently Asked Questions
Everything you need to know about your sustainable shopping experience.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. We also offer EMI options through select banking partners for high-value purchases.
How long does shipping take within India?
Orders are typically processed within 24-48 hours. Delivery usually takes 3-5 business days for metro cities and 5-7 business days for other regions across India.
Do you offer a return or exchange policy?
Yes, we offer a 7-day return and exchange policy for products that are unused and in their original packaging. Please ensure the tags are intact to qualify for a full refund.
How can I track my order status?
Once your order is shipped, you will receive an email and SMS with a tracking link. You can also track your shipment directly through the 'My Orders' section on our website.
Are your products eco-friendly and sustainable?
At EcoFlow India, sustainability is our core value. We curate products made from biodegradable, recycled, or ethically sourced materials to ensure a minimal environmental footprint.
What should I do if I receive a damaged product?
In the rare event of receiving a damaged item, please contact our support team within 24 hours of delivery at support@ecoflowindia.com with photos of the damage for an immediate replacement.