Returns & Exchanges

At EcoFlow India, we stand by the quality of our sustainable energy solutions and offer a 15-day return policy for unused products in their original packaging. We aim to ensure your transition to renewable energy is seamless and worry-free with our dedicated support team.

1

Initiate Request

Contact our customer support team via email or our dedicated portal within 15 days of delivery to request a Return Merchandise Authorization (RMA) number.

2

Prepare Package

Securely pack the EcoFlow unit in its original box, including all cables, manuals, and accessories to ensure safe transit back to our facility.

3

Inspection Process

Once received at our warehouse, our technicians will inspect the product to verify its condition and ensure no physical damage or missing components.

4

Refund Issuance

After a successful inspection, your refund will be processed to the original payment method within 7-10 business days, excluding any applicable shipping fees.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing